| 1. |
How much talk time does the free trial account have? |
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All free trial accounts come with 60 minutes of talk time. |
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| 2. |
How much does Click-and-Connect cost? |
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There are three Click-and-Connect recharge packages available; $4.99 which includes 60 minutes, $12.99 which includes 180 minutes, and $33.99 which includes 600 minutes. |
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| 3. |
How can I replenish the talk time on my account? |
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When the time on your account gets low or runs out, you can login to shop.jaduka.com and click the Recharge Account icon from the control panel. Then follow the instructions to recharge your account. |
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| 4. |
Can I add my Click-and-Connect button to my signature in email programs other than Microsoft Outlook and Microsoft Outlook Express? |
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You can use any email client that supports "HTML Signatures". Some of these include Microsoft's Outlook and Outlook Express, and Mozilla's Thunderbird. |
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| 5. |
Can I receive more than one call at a time? |
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All free trial accounts are limited to receiving one call at a time, but when a trial account is recharged or a new account is purchased, accounts can be configured to receive up to 12 calls at once. |
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| 6. |
What happens if someone tries to contact me via my Click-and-Connect button but all of my lines are occupied with other Click-and-Connect calls? |
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The person trying to contact you will be informed in the call popup window that "The subscriber has temporarily turned this account to offline status. Please try to connect later, and/or check with the subscriber with any questions about their hours of operation." |
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| 7. |
Can I set up an international phone number to be contacted at when someone clicks on my Click-and-Connect button? |
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No. This product is intended for domestic use only. |
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| 8. |
I have a business phone number that requires an extension to be entered but I don't see a place for me to enter in that extension with the forward to number. What do I do? |
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At this time, we do not support the ability to connect Click-and-Connect calls through to an extension. This functionality will be added at a later date so please check back in if extension dialing is a requirement for your setup. |
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| 9. |
Can I set up my Click-and-Connect button to forward calls to my cell phone? |
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Yes. You can set up any phone number as your forward to number on your account provided that it rings to a location that is within the contiguous 48 states. |
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| 10. |
How will I know when my talk time is getting low? |
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When the time on your account gets low, you will receive an email with instructions on how to Recharge your account. |
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| 11. |
How much does it cost to add more talk time to my account? |
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Log into account_holder_login.php and click on the Recharge Account icon to view specific recharge package pricing. |
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| 12. |
What payment methods are accepted? |
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Visa, MasterCard, Discover and American Express credit cards are accepted. |
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| 13. |
What is a forward to number? |
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This is the phone number that calls are forwarded to when someone clicks on your Click-and-Connect call button in your email signature or web site. |
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| 14. |
How do I change my forward to number? |
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Log into account_holder_login.php and click on the "General Settings" icon in the Control Panel. Then, Change the "Main Phone Number" to the new number you would like the account to forward to and then press submit. |
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| 15. |
Will the person calling me know the forwarding phone number set up on my account? |
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No. The forward to phone number set up on your account is not made available to anyone contacting you via your Click-and-Connect call button in your email signature or web site. |
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| 16. |
How many times can I change my forwarding number? |
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You can change your forwarding number as many times as you like by logging into account_holder_login.php. |
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| 17. |
Who can I contact for support? |
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Visit us at support.php and use our Click-and-Connect button to contact us or simply fill out the form provided on the support page to submit your question. All inquiries will be reviewed and replied to with our normal business hours of 9am CST and 5pm CST. |
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| 18. |
If I replenish my account will the talk time ever expire? |
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No. There is no expiration associated to recharges or new accounts. |
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| 19. |
Where can I tell people to go to get a free trial account like mine? |
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Please tell your friends and business associates to visit http://shop.jaduka.com to get a free account of their own. |
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| 20. |
How can I learn more about Jaduka and the products Jaduka sells and supports? |
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Please visit us at www.jaduka.com to learn about the additional products we offer. |
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| 21. |
What exactly is offered in this free trial? |
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Our "Free Trial" account offer automatically sets you up with a Jaduka account and allows you to add a Click-and-Connect call button to your personal email signature or web site. Email recipients and web site visitors can connect with you by clicking on your Click-and-Connect call button and Jaduka will establish a live telephone call between you and this person. Each offer includes 60 minutes of talk time. |
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| 22. |
How does my Click-and-Connect button work? |
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An email recipient or website visitor clicks on your Click-and-Connect button you place in your email signature or web page and enters in their phone number. Then our system calls that person at the phone number they entered and then calls you at the forwarding number you have set up on your account and connects the two calls for voice communication. |
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| 23. |
How will I know when my free time or purchased time is about to run out? |
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If you are on a call and your account runs low, we will play an announcement to let you know when you have 5 minutes remaining for this call and subsequently, in your account. You can recharge your account by visiting http://shop.jaduka.com/login and selecting the Recharge Account icon from the control panel. You can sign up for Auto-Recharge by clicking on the Recharge Settings icon and prevent any call from ending prematurely |
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| 24. |
Can I have two Click-and-Connect buttons going to two different numbers? |
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Yes. You may purchase as many accounts as you require and manage them all within our easy to use "Control Panel". |
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