| 1. |
How much talk time does the free trial account have?
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All free trial accounts come with 60 minutes of talk time. |
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| 2. |
How much does MyPrivateLine cost? |
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There are three MyPrivateLine recharge packages available; $4.99 which includes 60 minutes, $12.99 which includes 180 minutes, and $33.99 which includes 600 minutes. |
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| 3. |
How do I use MyPrivateLine? |
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Simply give out your MyPrivateLine Toll Free Number and Extension anytime you wish to keep your real phone number private. Callers can reach you by dialing your MyPrivateLine number & extension. Calls are forwarded directly to any number you have designated, so you are reachable anytime, anywhere. Calls are deducted from your account balance and you can manage your account online. For more information on using MyPrivateLine, see the Instructions page. |
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| 4. |
Can callers see my real phone number? |
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No, callers who contact you using your MyPrivateLine do not see your real phone number. Your personal information stays private and secure. |
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| 5. |
Can I see the caller's real phone number? |
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No, the caller's identity is also concealed. Neither party can see the other's real phone number if the call is made using a MyPrivateLine phone number. |
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| 6. |
What are the rates? |
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The rate to receive incoming MyPrivateLine calls is $0.15 per minute within the continental U.S. If you wish to forward your MyPrivateLine number outside the U.S., view the Rate Table for that specific country. Calls to check your voice mail are also billed at $0.15 per minute. |
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| 7. |
Are there any other fees or charges I should know about? |
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There are no additional setup fees, no minimums and no monthly charges. The only other charge you may incur is an FCC-mandated payphone surcharge of $0.75 for calls that are placed from a payphone. (This fee is per call, not per minute, and is in addition to the normal per minute rate). |
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| 8. |
Can I change the number to which my MyPrivateLine number rings? |
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Yes, you may change the forwarding number to any U.S. or foreign number as often as you like in real-time. There are 2 ways to change your forwarding number: using the voice prompt account access menu on your phone; or by accessing your account after logging in on the account_holder_login.php page on the Jaduka website. |
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| 9. |
How & when can I see the details of my calls & charges? |
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Your call detail, which includes the date & time that the call was received plus the duration of the call and cost, is available to you anytime in real-time for you to view on your secure account after logging in on the account_holder_login.php page. |
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| 10. |
How do I recharge/add value to my account? |
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You can recharge your account in real-time in 3 convenient ways: 1) online using a credit card on your secure account after logging in on account_holder_login.php page; 2) with a credit card by calling Customer Service; or 3) purchase a new MyPrivateLine account and transfer the balance online or by phone using the voice menu. |
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| 11. |
Can I pay using cash or check? |
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No, credit cards only are accepted as payment for cards purchased online or cards that are recharged online or via Customer Service. MyPrivateLine accepts Visa, Mastercard, Discover and American Express. |
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| 12. |
Is there any difference between 800, 888, 866, or 877 toll-free numbers? |
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No, all are toll-free prefixes. |
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| 13. |
Do I need to install a new telephone line for MyPrivateLine toll free number? |
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No, there is no need to install a new phone line to receive MyPrivateLine calls. Your MyPrivateLine service works using any phone. The MyPrivateLine number will ring through to any number you designate including home, office, cell and even international numbers! |
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Help! I still have questions. Who do I contact? |
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Feel free to send us an email at support@jaduka.com, fill out our contact us form from the support link at support.php, or use our Click-and-Connect button from the support page to call us. |
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